At HK Hongan International Trading Limited, we take pride in ensuring your furniture and home décor arrive safely, on time, and in perfect condition. This Shipping Policy outlines our delivery options, timelines, fees, and other important information to help you understand how we handle your orders from our store to your door.

1. Delivery Coverage

  • Local Delivery (Hong Kong)
    We deliver to all areas in Hong Kong, including Hong Kong Island, Kowloon, and the New Territories. Delivery to outlying islands and remote areas may require additional time and fees.
  • International Delivery
    We offer worldwide shipping for select products. Due to size and weight restrictions, certain items may not be eligible for international delivery. Please contact us for detailed information before placing an international order.

2. Processing & Delivery Time

  • Order Processing
    Orders are processed within 1–2 business days after payment confirmation. Custom orders may require additional processing time.
  • Delivery Timelines
    • In-stock items (Hong Kong): 3–7 business days
    • Custom orders: 2–6 weeks depending on production schedule
    • International orders: 7–30 business days depending on destination and shipping method

We will provide an estimated delivery date when you place your order. Please note that delivery times may be affected by weather, holidays, or unforeseen logistical delays.

3. Shipping & Delivery Fees

  • Local Delivery Fees
    Calculated based on the order size, weight, and delivery location.
    Free local delivery may be offered during special promotions or for orders exceeding a certain amount.
  • International Shipping Fees
    Calculated based on weight, dimensions, and destination. All customs duties, import taxes, and local fees are the responsibility of the customer.

4. Packaging & Handling

We take extra care in packaging to protect your items during transit:

  • Furniture is wrapped in protective materials to prevent scratches and damage.
  • Fragile décor items are double-boxed with cushioning for added safety.
  • Large items may require assembly upon arrival; assembly service is available for local deliveries.

5. Delivery Process

  1. Delivery Scheduling – Once your order is ready, our team will contact you to arrange a suitable delivery date and time.
  2. Access Requirements – Please inform us if your building has restricted access, narrow staircases, or no elevator. Additional charges may apply for manual carrying to higher floors.
  3. Customer Presence – A recipient must be available to receive, inspect, and sign for the delivery.

6. Order Tracking

  • Local Deliveries: We will confirm delivery time directly with you.
  • International Deliveries: A tracking number will be provided once your order is shipped, allowing you to monitor the shipment in real time.

7. Damages During Transit

If your order arrives damaged:

  • Notify us within 48 hours of delivery.
  • Provide clear photos of the damaged product and packaging.
  • We will arrange for a repair, replacement, or refund at no additional cost, depending on the situation.

8. Undeliverable Orders

If an order cannot be delivered due to incorrect address, refusal to accept, or lack of recipient availability, re-delivery fees may apply.

9. Customs & Import Duties (International Orders)

International shipments may be subject to customs inspections, import duties, and local taxes, which are the responsibility of the buyer. Delays caused by customs clearance are outside our control.

10. Contact Us

HK Hongan International Trading Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 +852 5928 8146
📧 wuchun181@outlook.com