At HK Hongan International Trading Limited, we value your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return and exchange process in accordance with the following terms:

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The request is made within 7 days of receiving your order.
  • The item is unused, undamaged, and in its original packaging.
  • You provide proof of purchase (order confirmation or receipt).

2. Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalized furniture
  • Clearance or final sale items
  • Items damaged due to misuse, neglect, or improper assembly
  • Products without original packaging or accessories

3. Return & Exchange Process

  1. Contact Us
    Email us at wuchun181@outlook.com or call +852 5928 8146 with your order details and reason for return/exchange.
  2. Approval & Instructions
    Once your request is approved, we will provide return instructions and the return address.
  3. Inspection & Refund/Exchange
    After receiving and inspecting the item, we will process your refund or send a replacement within 7–10 business days.

4. Shipping Costs

  • Return shipping fees are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defective product).
  • Original shipping fees are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

6. Contact Information

HK Hongan International Trading Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 +852 5928 8146
📧 wuchun181@outlook.com