At HK Hongan International Trading Limited, we believe great products deserve equally great service. Our team is built on professionalism, expertise, and a shared passion for helping customers create spaces they love. From initial consultation to post-purchase support, we are committed to delivering excellence at every step.

1. Our Team

Our success comes from the strength of our people:

  • Management & Strategy Team – Sets clear goals for quality, customer experience, and continuous improvement.
  • Design & Product Development Team – Researches trends, sources materials, and creates collections that balance style, comfort, and functionality.
  • Quality Control Team – Inspects every product for durability, safety, and craftsmanship before it reaches you.
  • Sales & Customer Service Team – Provides personalized recommendations, order assistance, and ongoing support.
  • Logistics & Installation Team – Handles packaging, delivery, and professional assembly to ensure your furniture arrives in perfect condition.

Each member is trained in customer service excellence, product knowledge, and ethical business practices.

2. Service Standards

We follow a strict set of service standards to ensure a smooth and enjoyable shopping experience:

  • Responsiveness: We reply to all inquiries within 24 hours on business days.
  • Accuracy: All product descriptions, prices, and delivery times provided are transparent and up to date.
  • Professional Conduct: Our staff treats every customer with courtesy, respect, and patience.
  • Proactive Updates: Customers are notified of order status changes, delivery schedules, and any unforeseen delays.

3. Our Service Process

Pre-Sales Service

  • Free design consultations and layout advice (online or in-store).
  • Detailed product specifications and material samples upon request.
  • Clear quotations with no hidden fees.

During Purchase

  • Multiple secure payment options.
  • Real-time inventory checks to avoid back-order surprises.
  • Assistance with special requests such as custom sizing or finishes.

After-Sales Service

  • Guidance on furniture care and maintenance.
  • Hassle-free returns and exchanges according to our Return Policy.
  • Warranty claim support for manufacturing defects.

4. Quality & Safety Commitment

We guarantee:

  • All materials are sourced from reputable suppliers who comply with safety standards.
  • Each product undergoes strict inspection for structural integrity, finish quality, and environmental safety.
  • Our packaging is designed to protect your purchase during transportation.

5. Customer Feedback & Dispute Resolution

  • We welcome feedback, whether positive or constructive, to improve our products and services.
  • Complaints are handled within 5 business days with fair and transparent solutions.
  • If a dispute arises, we aim to resolve it amicably through open communication before considering legal action.

6. Ethical & Sustainable Practices

We are committed to responsible business operations:

  • Fair Pricing: No deceptive promotions or hidden costs.
  • Environmental Responsibility: Using recyclable packaging and sustainable materials wherever possible.
  • Community Engagement: Supporting local designers and craftsmen in Hong Kong.

7. Contact Our Team

HK Hongan International Trading Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 +852 5928 8146
📧 wuchun181@outlook.com